Performance Management

In an era of shrinking tax bases, higher costs, and increased demand for services – government resources are being stretched thin. They are tasked with more than simply reducing costs and increasing service levels. They also face increased scrutiny from legislators, executives, and even the public. This brings about the need to improve transparency, performance, and accountability as well as solve operational challenges, improve customer service, and enhance organizational performance, maximize resource utilization, and minimize waste.

To achieve these goals, government agencies are moving beyond cutting costs and are beginning to implement outcome-oriented performance measures that align their mission with the public's expectations.

Information Builders customers have implemented performance-based budgeting to see what projects and departments are allocating dollars to the right areas and that money is being spent wisely. States are using our tools for federal compliance reporting of mandated performance measures to track efficiency of dollars spent on services provided. They are using our tools to measure whether contractors are on time and under budget for construction and maintenance projects as well as to identify non-performers and reward out-performers.

The Performance Management Framework (PMF) for Government is a complete system for managing metrics, defining strategies, and creating scorecards for various operating groups or functions throughout the enterprise – whether at the state- or city-wide level or for individual agencies or departments. PMF for Government is a certified Balanced Scorecard Collaborative (BSC) tool that includes more than 100 out-of-the box reports.

PMF provides easy cause-and-effect analysis with drill-down capabilities to any level within a rich dimensional structure. The flexible data model may be easily adapted to your structures, allowing metrics to be defined once with rich attributes – and then reused across the enterprise for various groups and scorecards ensuring data integrity.  Scorecards may be cascaded, which means that parent and child relationships can be defined between scorecards and strategies maps. Moreover, with PMF, you have the ability to relate tagged initiatives and processes to various objectives, helping to track the success of these programs.

Development and Implementation

Information Builders Professional Services includes public sector solutions, training, and implementations specialists to assist with your implementation needs.

For More Information

Call Information Builders' Federal Systems Group or contact our local branches to speak to an Information Builders representative.